Return and Refund Policy

AMANI PATH — Refund & Cancellation Policy

Effective Date: January 2026

Jurisdiction: Republic of South Africa

1. Introduction

Amani Path provides professional immigration consulting, facilitation and administrative support for visa and

permit applications. This Policy explains when refunds are available, applicable conditions, processes and timelines, and how your statutory consumer rights operate alongside our commitments. Nothing in this Policy limits your non‑excludable rights under South African law.

2. Nature of Services

We render professional services (no physical goods), including: consultations; eligibility assessments; document preparation; liaison with DHA/VFS Global and other authorities; and ongoing coordination and advisory support. Direct third‑party disbursements (e.g., DHA or VFS fees, medicals, police clearances, notaries, couriers) are paid to external parties and are generally unrecoverable once paid.

3. Refunds & Cancellations (applies to consulting/submission services and digital products)

3.1 Change‑of‑mind before use/work starts (our goodwill policy)

If no services have begun (no consultation, no document review/prep, no authority liaison) and any digital asset has not been downloaded/activated, you may request a 100% refund within 30 days of cleared payment. We process within 30 days after receiving the cancellation notice.

3.2 If you bought online (ECTA cooling‑off for e‑commerce)

For electronic transactions by consumers (natural persons), you may cancel: (i) goods (including digital files): within 30 days of receipt; (ii) services sold online: within 30 days of conclusion of the agreement; and we refund within 30 days of cancellation notice.

3.3 Cancellation at any other time (reasonable charge rule)

Outside the cooling‑off rights above, with specific regard to services sold online, you may cancel at any time. Any charge will be reasonable with reference to: (1) the nature of the services; (2) the length of notice, (3) our realistic ability to rebook the time/capacity, and (4) general industry practice. Default guide (applied with those factors): Before the initial consultation → 90% refund (10% admin cap or R500, whichever lower).

After consultation, before application preparation → 60% refund. During application preparation (pre‑submission) → 30% refund. After submission to DHA/VFS/authority → generally no refund of service fees (because work is substantially performed), subject to case‑by‑case reasonableness.

3.4 Third‑party disbursements (always pass‑through)

Government and external fees (e.g., DHA, VFS, medicals, police clearances, notaries, couriers) are non‑refundable once incurred because they are not recoverable from those parties.

3.5 Digital delivery & pre‑orders (performance rule)

If a digital asset or other online order is not delivered within 30 days of order (or another agreed period), you may cancel on 7 days’ written notice; if performance is impossible, we refund within 30 days after notification.

3.6 Fair‑use & misuse 

We may decline a refund where there is misuse, fraud, or material breach (e.g., unauthorised sharing/resale of digital assets or license keys), without limiting any statutory rights.

4. How to cancel or request a refund

Send written notice to hello@amanipath.com or cade@amanipath.com, or post to Amani Path, No 1, 8th Avenue, Edenburg, Sandton, 2196. Please include: full name & ID/passport, agreement/invoice reference, date and amount paid, reason, and any supporting documents. We confirm receipt within 7 days, calculate any refund due, and process it within 30 days.

5. Service‑quality standards & remedies

We perform services timeously, with professional care and skill, and give timely notice of unavoidable delays. If you believe our services fell short, please notify us as soon as reasonably possible after becoming aware of the issue with details and your preferred remedy:

• Remedy Option 1: We correct, re‑perform or fix any material defect at no additional charge; or

• Remedy Option 2: A reasonable partial refund of our service fees proportional to the shortfall.

6. Refund method & timelines

Method: Refunds are issued to the original payment method (EFT/credit card/debit order), unless required otherwise by law.

Timelines:

• E‑commerce cooling‑off (ECTA): Refund within 30 days of cancellation notice.

• Service refunds: Refund within 30 days of cancellation notice.

• Service‑quality refunds: Refund within 30 days of cancellation notice, subject to clause 5.

7. Exclusions & clarifications

Unrecoverable third‑party disbursements (DHA, VFS, medicals, police clearances, notaries, couriers) are not refundable once incurred. Application outcomes are not guaranteed; visa refusals or government delays do not entitle you to a refund of our service fees. CPA/ECTA applicability: Statutory rights in this Policy apply to consumers as defined in the CPA/ECTA. Where the client is a juristic person with asset value or annual turnover ≥ R2 000 000 at the time of the transaction, certain CPA protections do not apply by law. Credit agreements: If we do not conclude a regulated credit agreement, the National Credit Act does not apply to our refund terms.

8. E‑commerce compliance (for online purchases)

Our website provides the mandatory ECTA s43 disclosures (full legal name/status; physical/service address; directors; comprehensive pricing incl. all fees; delivery/performance timelines; refund/cancellation policy; privacy & security; minimum duration where relevant; consumer rights including s44). Our checkout allows review, correction, and withdrawal before placing an order. If you believe a disclosure is missing, please notify us promptly.

9. Disputes & escalation

Please email hello@amanipath.com for clarifications or appeals. If unresolved, you may escalate to the National Consumer Commission or seek mediation/arbitration or court relief. (NCC: https://www.thencc.org.za/ | enquiries@thencc.org.za.)