Code of Conduct

Purpose

This Code of Conduct sets the standards of behaviour for everyone at Amani Path, including directors, employees, contractors, and partners. It reflects our commitment to lawful, ethical, plain‑language, client‑centric immigration consulting and digital product sales. This Code works alongside our terms and conditions, Refund & Cancellation Policy, Privacy Policy and internal procedures.

Scope & Applicability

This Code applies to all Amani Path people and to third parties acting on our behalf. Suppliers and channel partners are expected to follow equivalent standards.

Our Values

• Client first—respect, dignity, fairness, and clear communication.

• Integrity—zero tolerance for bribery, fraud, misrepresentation, or falsification.

• Lawful conduct—comply with all applicable laws and our contractual commitments.

• Confidentiality & privacy—protect personal information and client data.

• Accountability—take responsibility, escalate issues early, and fix mistakes fast.

1) Client Commitments & Plain‑Language Terms

We communicate in plain, understandable language and draw attention to important or risk‑shifting terms before contracting. Our terms and conditions uses conspicuous notices for clauses that limit liability or require risk acknowledgements, consistent with consumer‑protection principles.

2) Marketing & Communications (Responsible Advertising)

All advertising and marketing, including social media and influencer activity, must be legal, decent, honest, and truthful; clearly identifiable as advertising; and adequately substantiated. Disclosures (e.g., #Ad / #Sponsored) must be prominent where applicable. We do not make misleading, comparative, or unsubstantiated claims.

3) Online Sales & Mandatory Website Disclosures (ECTA s43)

When offering services or digital assets online, we publish the mandatory supplier and transaction disclosures,including identity and contact details, domicilium, full prices (including taxes/fees), payment methods, main characteristics, delivery/fulfillment times, refund policy, privacy/security, minimum duration (if any), and consumers’ cooling‑off rights where applicable. Our checkout allows customers to review, correct, and withdraw before placing the order.

4) Cooling‑off & Performance for Electronic Transactions (ECTA)

Where the law provides cooling‑off rights for electronic transactions, we honour them and process refunds within the statutory timeframes. If a digital order cannot be fulfilled within the prescribed period, we follow the legal process for delay/non‑performance and refunds.

5) Refunds, Cancellations & Fair Charges (CPA)

Outside of statutory cooling‑off rights, clients may cancel at any time. Any cancellation charge must be reasonable, having regard to the nature of services, length of notice, our realistic ability to rebook capacity, and industry practice. Third‑party disbursements (e.g., DHA/VFS fees, medicals, notaries, couriers) are not refundable once incurred.

6) No Improper Influence & No Guarantee of Outcome

We never promise approvals or guaranteed outcomes. Decisions rest solely with governmental authorities (e.g.,DHA/VFS). We will not attempt to improperly influence any official and we refuse any request for unlawful shortcuts or “facilitation payments.”

7) Anti‑Bribery, Fraud & Duty to Report (PRECCA)

Offering, giving, requesting or accepting any gratification to influence a decision is prohibited. Staff must reject and report suspected corruption, bribery, fraud, extortion, or forgery. Persons in positions of authority have a statutory duty to report certain offences to the DPCI (Hawks) where thresholds and conditions are met. Breaches may result in dismissal and criminal reporting.

8) Conflicts of Interest, Gifts & Hospitality

Avoid activities that conflict with Amani Path’s interests or your duties to clients. Gifts/hospitality must be modest, lawful, never cash‑equivalents, and must not create an appearance of influence. Disclose and obtain approval before accepting or offering anything beyond nominal value or frequency. Never give to or receive from public officials in ways that could breach anti‑corruption laws.

9) Data Protection & Privacy (POPIA)

We collect and process personal information lawfully, minimally, and for defined purposes; secure it appropriately; honour data‑subject rights (access, correction, objection, and deletion subject to lawful retention); and cooperate with the Information Regulator. Clients can contact hello@amanipath.com for privacy requests or complaints.

10) Information Security & Recordkeeping

Protect devices, accounts, and files with strong passwords and MFA where available; avoid unauthorised sharing; store and destroy records securely; and retain only as long as required by law and policy.

11) Intellectual Property & Digital Assets

Respect Amani Path and third‑party IP. Our digital assets are licensed (non‑exclusive, non‑transferable) per the applicable license; no unauthorised sharing, resale,reverse‑engineering or DRM circumvention.

12) Accurate Records, Fees & Communications

All records must be accurate, complete, and timely. Disclose full prices including taxes/fees; do not conceal or misclassify disbursements; and keep client communications professional, documented, and retrievable.

13) Speaking Up & Non‑Retaliation

Report concerns promptly to your manager, Compliance, or via designated reporting channels. Amani Path prohibits retaliation against anyone who raises a concern in good faith or participates in an investigation.

14) Complaints Handling & External Redress

We aim to resolve complaints quickly and fairly. Where applicable, clients may escalate to relevant bodies such as the National Consumer Commission or the Information Regulator for POPIA matters. We will cooperate with lawful investigations and orders.

15) Training, Monitoring & Accountability

Complete mandatory training, certify your understanding of this Code; and cooperate with audits and investigations. Breaches may lead to disciplinary action up to and including termination and referral to authorities.

16) Updates & Questions

This Code will be reviewed at least annually and updated as laws or business needs change. Questions may be directed to  hello@amanipath.com. 

Appendix — Key Legal Anchors (for reference)

• Electronic Communications and Transactions Act, 2002 (ECTA)—website disclosures, cooling‑off for electronic transactions, and performance timelines.

• Consumer Protection Act, 2008 (CPA—fair marketing/terms, plain language, cancellations, and reasonable charges for advance bookings.

• Protection of Personal Information Act, 2013 (POPIA—lawful processing, security safeguards, and data‑subject rights).

• Prevention and Combating of Corrupt Activities Act, 2004 (PRECCA)—anti‑corruption offenses and duty to report certain corrupt activities.

Document Control

Version: 1.0

Prepared by: Amani Path Management

Effective date: 25 January 2026

Contact: hello@amanipath.com